Warranty & Repair

Legal warranty

All our products are covered by the statutory warranty under Dutch law (conformity – Article 7:17 of the Dutch Civil Code).
This means that the product must do what you can reasonably expect from it.

If the product shows a defect within a reasonable period of time that is not caused by the customer , Audioplay will offer repair, replacement or an appropriate solution free of charge.

Warranty period

  • 12 months warranty

What is covered by the warranty?

  • Production errors

  • Hardware or software failure without external influence

  • Non-functioning basic functions (image, sound, touchscreen, CarPlay/Android Auto)

Audioplay rates based on photos/videos and test results.

What is not covered by the warranty

The following situations are not covered by the warranty:

  • Incorrect or unprofessional installation / wrong connection

  • Damage due to own adjustments, wiring, CANBUS settings or modifications

  • Damage caused by opening the device or modifying software/firmware

  • Fall/impact/moisture/heat damage

  • Damage caused by third-party accessories

  • Problems caused by vehicles for which the unit is not intended

  • Problem arises after the customer changes settings that were not advised by Audioplay

  • Abuse, intentional damage or repeated misuse

Audioplay reserves the right to refuse a warranty claim if there are clear signs of misuse or fraud (Article 7:21, paragraph 2 of the Dutch Civil Code).

Warranty procedure

When a report is made we always ask:

  1. Order number

  2. Description of the problem

  3. Photos/videos of the problem

  4. Photos of wiring harness & connection

Without this information an application cannot be processed.
In case of suspicious situations or incomplete information, Audioplay can carry out an independent test.

Repair / replacement

  • Within valid warranty: free repair or replacement

  • Out of warranty or in case of misuse: advance price indication for repairs

  • No costs without approval

Installation

Installation must be done correctly.
If in doubt, we recommend installation by a multimedia specialist.

Contact

📧 info@audioplay.nl
🕒 Mon–Fri: 08:00–17:00