PIPEDA Privacy Policy

Privacy Policy

Our Privacy Policy was last updated on August 24, 2023.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy was generated by TermsFeed PIPEDA Privacy Policy Template.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

"Account" means a unique account created for You to access our Service or parts of our Service.
"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Technischexperts.nl
"Country" refers to Netherlands.
"Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
"Device" means any device that can access the Service such as a computer, a cellphone or a digital tablet.
"Personal Data" is any information that relates to an identified or identifiable individual.
"Service" refers to the Website.
"Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
"Website" refers to Technischexperts.nl, accessible from https://technischexpertss.nl
"You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By visiting this page on our website: https://technischexpertss.nl
By sending us an email: Erostom841@gmail.com

Bestellen & Leveren

Wat is de status van mijn bestelling?

Je krijgt na afronding van je bestelling een orderbevestiging van ons bestelsysteem. Zodra het pakket is ingepakt en verzonden, ontvang je een aparte Verzendingsmail met track trace code

Ik heb een bestelling geplaatst , Wanneer wordt deze verzonden ?

Audioplay.nl probeert jouw bestelling binnen 24 uur te verwerken en te verzenden.

Wij streven ernaar jouw bestelling binnen 24 uur te leveren. – Bestellingen op maandag t/m vrijdag voor 16:00 uur besteld worden binnen 24 uur geleverd Bestellingen op vrijdag na 16:00 uur t/m zondag, worden op dinsdag of woensdag geleverd.

Echter zijn deze termijnen uitsluitend te expliciet als indicatieve, Afhankelijk van de bezorgdienst

Leveren jullie ook bestellingen naar België ?

Ja,Wij leveren ook bestellingen naar België, Echter bedraagt de Levertijd tussen 1 - 5 werkdagen.

Mijn bestelling wordt verwacht, maar zit nog niet in het sorteerproces. Wat nu?

Als u van ons een track & trace-Code hebt ontvangen, dan is uw bestelling overgedragen aan de bezorgdienst.

wanneer uw pakket wordt bezorgd. Ziet u de melding 'Wordt verwacht, maar zit nog niet in sorteerproces' dan is de vervoerder nog bezig met de verwerking van uw pakket. We vragen u in dat geval om uw geduld.

Op de website staat voor 16:00 besteld is morgen geleverd. Ik heb echter niets ontvangen. Hoe kan dit?

'voor 16:00 besteld , morgen geleverd' geldt uitsluitend voor producten, die uit voorraad leverbaar zijn.

Soms kan het zo zijn dat de product niet meer voorradig is in onze magazijn in Nederland maar in Duitsland in onze tweede Vesting

We vragen u in dat geval om uw geduld.

Er is een verkeerd product geleverd, Wat nu ?

Wij maken soms ook een foutje, onze excuses daarvoor!

Meld jouw retour aan via het Contact formulier en volg de verdere stappen.

Wij streven ernaar, het juiste product dezelfde dag nog naar je te verzenden, mits deze op voorraad is.

Annuleren & Retourneren

Hoe kan ik mijn bestelling annuleren ?

je kunt jouw bestelling kosteloos annuleren! je moet jouw bestelling 12 uur na het aanmaken annuleren om de annulering toe te passen. Als het artikel nog niet is verzonden. Het enige wat jij hoeft te doen is met ons conatct op te nemen via (Contact Formulier) een e-mail te sturen met de reden en als onderwerpregel "ANNULEREN

Er is een defect product geleverd, hoe wordt dit opgelost?

Dat Komt heel zelden voor dat de product defect is geleverd word, Onze Producten worden Namelijk getest op alle functies voor het Verzending

We raden onze klanten aan om Autoradio specialist in te schakelen voor het inbouwen van onze autoradio's , Dit om bedrading en montage fouten te voorkomen

Bent u er zeker van, dat het artikel defect is, meld uw artikel in dat geval aan als retour.

Hoe meld ik online mijn retour aan?

Je kunt jouw retour aanmelden via info@audioplay.nl / en of door de contact formulier in te vullen.

Hoe verzend ik mijn retour terug?

Indien je een artikel aan ons retourneert, zorgt u er dan voor dat het artikel goed is ingepakt. Gebruik de productverpakking niet als verzendverpakking. Plak geen extra stickers dan de retourlabel . Gebruik altijd een passende doos om jouw artikel te retourneren.

Kan ik mijn bestelde artikel(en) retour zenden?

Je kunt jouw bestelling retourneren, mits het product ongebruikt is en in originele verpakking zit.

Let Op ! We keuren de retour Af als het product is gebruikt of als de meegeleverde onderdelen ontbreken.

tenzij er gevraagd wordt door onze medewerker om het product uit te halen ter beoordeling op gebruiksporen

Dit zal gecontroleerd worden door onze controle specialisten

Wij willen jou graag vragen om de retourvoorwaarden aandachtig door te lezen.

Retourvoorwaarden

1. Je moet het product kunnen beoordelen om te zien of je het wilt behouden. Dit betekend niet dat je het product mag gebruiken en daarna terugsturen met gebruikssporen.

2. Het product mag niet vast geschroefd of gemonteerd worden, dit kan schade veroorzaken op de schroefgaten, waardoor het product niet meer in nieuwstaat is.

3. De product verpakking mag niet gebruikt worden als verzenddoos. Verpak de product met verpakking in een doos zoals wij dat ook hebben gedaan bij het afleveren aan jou.

4. als het product terugstuurt is moeten wij op de hoogte zijn van dat je het al teruggestuurd hebt

5. Je bent zelf verantwoordelijk voor het retourneren,

6. je zult uiteraard retourlabel van ons ontvangen

We schrijven de retour kosten automatisch af van de bedrag van de aangekochte order/s

Hoe kunt u een retour aanmelden?

1. Stuur ons een email met de order nummer waarom je het product terugstuurt. Binnen 1/2 werkdagen zal een collega uw retourmelding beoordelen en registreren.

2. we zullen de retour aanvraag beoordelen op bepaalde aspecten , Dit gebeurd door ons interne controle specialisten .

3. Binnen 14 werkdagen maken wij het aankoopbedrag over indien het product aan de retourvoorwaarden voldoet.

Kan ik een product omruilen?

Ruilen is bij ons helaas niet mogelijk. je kunt jouw retour aanvragen via het Contact formulier en het product daarna aan ons retourneren. je kunt vervolgens zelf de juiste product bestellen.

we volgen meestal retour Proces aan ,Dat kan tussen 1 a 3 werkdagen duren voor dat wij een retour label aan jouw mogen verstrekken.

Wat is het retouradres?

Wij maken gebruik van diverse opslag- en retourlocaties. Na dat je een retourmelding hebt gedaan, ontvang je alle benodigde informatie voor het retourneren van jouw artikel(en).

Overige gestelde vragen

Heeft Audioplay.nl een veilige betaalomgeving?

Zodra je begint met afrekenen kom je terecht in een beveiligde internetomgeving. Zo krijgen anderen niet de kans om stiekem mee te kijken. jouw transactiegegevens worden versleuteld verstuurd via een SSL-verbinding. je herkent een veilige SSL-verbinding aan het groene slot in jouw browser.

is de autoradio installatie zelf te doen ?

Het is altijd aan te raden om de installatie van een autoradio uit te laten voeren door een professionele installateur als je niet zeker bent van je eigen vaardigheden. Dit kan ervoor zorgen dat de installatie correct en veilig wordt uitgevoerd.

Als je nog specifieke vragen hebt of als er iets niet duidelijk is, laat het ons dan weten.

Zijn Audioplay.nl Producten ook in winkels te koop?

Op dit moment is Audioplay.nl Producten alleen via onze webshop te bestellen. Wij zijn niet verkrijgbaar in winkels of via andere webshops.

Staat Audioplay.nl open voor een samenwerking?

Wij verzoeken je Contact op te nemen via het (contact formuleer)

Bij interesse nemen wij op korte termijn contact met je op.

Waar kan ik de gebruikshandeling Downloaden voor de de gekochte autoradio ?

De geavanceerde Gebruikshandleiding is in het het scherm geïntegreerd op het menu , zo dat jij altijd beschikt over de gebruik instructies