Frequently Asked Questions

Orders & Delivery

I didn't receive a confirmation email, what now?

Check your spam folder. Isn't it there? Contact us and we'll send you a new confirmation right away.

When will my order be delivered?

Orders are delivered within 1–3 business days . Orders placed between Thursday and Sunday are usually delivered on Tuesday or Wednesday.

Will I receive a Track & Trace code?

Yes, as soon as your order has been shipped you will automatically receive a Track & Trace email .

Do you also deliver to Belgium and Germany?

Yes, we also deliver to Belgium and Germany . Delivery time is on average 2–4 business days , depending on the carrier.

My address was incomplete, what now?

If your address is incorrect, you'll receive a message to confirm it. Once the address is complete, the order will be rescheduled.

Can I also pick up my order?

Pickup is currently not possible. We ship all orders securely through our logistics partners.

What happens if the delivery attempt fails?

If the package is not collected at the collection point, it will automatically be returned to us. We will refund the amount upon receipt.

I ordered multiple products, will they be delivered together?

Where possible, we ship products together. Large or specific parts may be delivered separately.

Product Information & Installation

Does the system fit my car?

Each product page clearly indicates which car models and years the system is suitable for . Not sure? Please contact us with photos of your dashboard.

Will my steering wheel control still work after installation?

Yes, in most cases the steering wheel controls will remain fully functional thanks to the supplied CANBUS module

Does the system support 360° cameras or rear-view cameras?

Yes, our premium units support AHD cameras , rear view cameras and in many cases also 360° systems.

Do I get all the necessary cables and accessories included?

Yes, our systems come with all necessary cables, CANBUS modules (if applicable) and accessories required for installation.

Can I keep my original functions (PDC, air conditioning, on-board computer)?

Yes, our systems are designed to retain as many OEM features as possible. This varies by model; we can check this in advance.

Are CarPlay and Android Auto supported?

Yes, all our premium units support wireless and wired Apple CarPlay and Android Auto.

What is the difference between 4-core and 8-core systems?

Eight-core systems offer faster performance , better multitasking, and smoother navigation. The four-core version is suitable for basic use.

Warranty, Returns & Service

How do returns work?

Returning to Audioplay is easy. You can register your return within 14 days of receipt via our online returns portal:

https://audioplay.nl/apps/Retourneren

After registering, you will receive all the necessary instructions by email, including the return address or a return label. Please ensure the product is returned complete, undamaged, and, if possible, in its original packaging.

Once we have received the return in good condition, the purchase amount will be refunded within 5 to 10 working days via the same payment method.

Need help? Feel free to contact us at info@audioplay.nl .

You have the right to cancel your order within 14 days of receipt without giving any reason.

After cancellation, you have another 14 days to actually return the product.

To exercise this right, you can submit a return request via our returns portal:

👉 https://audioplay.nl/apps/Retourneren

Return Policy:

  • The product must be undamaged , complete and in original condition .
  • All supplied accessories, cables and manuals must be present.
  • Any signs of installation or use may result in a reduction in value that will be deducted from the amount to be refunded.
  • Software-based or custom-configured systems are excluded from return if already installed or personalized.
3. Refund

After receiving and inspecting your return, we will refund the purchase amount to the original payment method within 5 to 10 business days .

Any shipping costs for the outward journey will only be refunded if the entire order is returned.

No right to refund in case of:

  • Damage due to incorrect installation or use.
  • Incomplete or damaged return shipment.
  • Products that have been registered outside the statutory return period.
4. Warranty and defects

Is your product failing or not working properly within the warranty period?

Please contact us at info@audioplay.nl with a clear description, photos and/or video of the problem.

We will then assess whether the defect is covered by the warranty and offer a suitable solution (repair, replacement or refund).

5. Processing of returns

To avoid misunderstandings:

  • Always return the product insured and with track & trace .
  • Please keep your proof of postage until your refund has been processed.
  • Unstamped or unregistered returns will not be processed.

How long does it take to process my return?

Once we have received your return, it will be processed within 3-7 business days.

I have no sound or picture, what now?

This could be due to a setting or incorrect connection. Send us photos of the connection and settings; we'll help you resolve this immediately.

Will I receive a new product or will it be repaired?

Depending on the defect, we will choose repair, replacement or refund , in accordance with Dutch legal regulations.

What should I do if the system won't connect to CarPlay or Android Auto?

Check that your phone is up to date, Bluetooth and Wi-Fi are enabled, and try pairing again. Still having trouble? We'll guide you step by step.

What happens if the right of return is abused?

Returns that are demonstrably misused or returned incomplete may be refused according to the law.

Why does Audioplay have a low Trustpilot score?

We understand that our Trustpilot rating may raise questions. Unfortunately, dozens of negative reviews have been left by individuals or competitors trying to damage our reputation and name.
We choose transparency and no paid reviews

How do I report a defect under warranty?

Send us photos/videos of the problem and the connection behind the system. We will assess this immediately and offer a suitable solution.

How long does a warranty repair take?

The average turnaround time is 5–15 business days , depending on the nature of the problem